All companies should constantly focus on improving product quality, process efficiency, and customer satisfaction. In the field of Operations Management, these are requirements for obtaining the prestigious ISO-9000 Certification. However, not all companies care to align themselves with these highly important benchmarks. Nor do all companies even know this certification exists. Lack of knowledge is at one’s own peril.
For grading companies in the hobby, some small percentage of variation in product quality is common given the output volume. However, the goal should always be 0% production variance. The following is a visual directory of some of the worst known offenders of such production errors.
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