1. For stock products:
Your item must be in the original packaging, unopened, unused, and in new condition. If you’re unhappy with your order, you have 7 days from the date of receipt to return the order and provide a tracking number.
Your return must be accompanied by a proof of purchase i.e., packing slip or PayPal/eBay receipt.
If your item is defective, send us images of video of the problem so we can identify necessary next steps.
2. For custom products that require design work:
All sales are final. No returns or refunds on custom products. Your approval of the Studio Proof constitutes your agreement to these terms. If issues arise, see section 3 below.
3. Statute of Limitations on refunds:
- Stock Products: If there’s a problem with your order, you can return it to us at your expense as long as it’s unopened. Once received, inspected, and things are confirmed to be in the same condition they were when they left our possession, we will issue a refund for the original amount of the order.
- Customer Products (printed bags, stickers, etc.): If there’s an issue with your order, please let us know so we can fix it. If you make a claim about an issue beyond the scope of our knowledge, you must provide proof of the issue within 24 hours of our inquiry into the issue. If the issue is within our ability to correct, a refund will not be issued. However, we will send you a new order even if this requires us to remake it and it will be done at no additional cost to you.
4. Bounced Mail:
If you place an order with an incorrect mailing address and your order bounces even one time, your order will be cancelled and we will remit a partial refund to the amount of the cost of the order less the cost of shipping. It is your responsibility to provide accurate order details.
5. Shipping:
You are responsible for paying the shipping costs associated with returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be included in the refund amount.
Since we print your shipping label direct from PayPal, it is your responsibility to ensure the mailing address stated on your PayPal account is correct.
We don’t issue refunds for lost or mis-delivered mail. If your mail carrier forwards your order back to us, you are responsible for the shipping cost associated with the additional shipping attempt. We also do not offer refunds for damaged mail. We package all items safely and aren’t responsible for handling quality after the package leaves our possession. If your mail experiences loss, mis-delivery, forwarding, or damage, please contact your carrier for a resolution. Here are some helpful links:
Contact Us
Questions about our Return Policy can be sent to us through our Contact Us page.
We reserve the right, at our own discretion, to update, change, or replace any part of our Return Policy at any time, for any reason, and without notice. It is your responsibility to check this page for changes. Your use of, or access to our website, or by doing business with us, constitutes your acceptance of those changes.